How long is the delivery time for a bike?
How long is the delivery time for a bike?
You can find the delivery time on the bike's product page. This can vary between 3-5 working days and 7-14 working days, depending on the bike.
How much are your shipping costs?
How much are your shipping costs?
Shipping costs for a bike within Germany are €80. You can find more detailed shipping information HERE .
Can you also advise me online?
Can you also advise me online?
Yes, absolutely! You can book a consultation appointment HERE . During a phone call, we can answer all your questions and find the perfect bike for you.
Can I have my bike upgraded by you?
Can I have my bike upgraded by you?
Yes, the best way to do this is to write your change request in the comment field during checkout when placing your order. Here's a brief overview of common upgrades and their prices.
brakes
- MT5 PRO, 1-finger HC lever, Storm brake discs, Shiftmix 3 clamp set, brake adapter ➔ €299
- MT7 PRO, 1-finger HC lever, Storm brake discs, Shiftmix 3 clamp set, brake adapter ➔ €409
- Shimano SLX BR M640 + RT66 discs 203mm + all adapters ➔ €459
- Shimano XT BR M8120 + RT86 discs 203mm + all adapters ➔ €409
- Shimano ZEE BRM820 + RT66 discs 203mm + all adapters ➔ €409
- Shimano Saint BRM820 + RT86 discs 203mm + all adapters ➔ €509
- Trickstuff Direttissima + optional Dächle HD or UL lenses + interface + adapters ➔ €989
- Picolla HD+ optionally Dächle HD or UL lenses + interface + adapters ➔ €989
- Maxima+ Dächle HD lenses + interface + adapters ➔ €1,129
wheels
- Reserve AL 30, DT 350 hubs ➔ 470€
- Reserve 30 SL Carbon, DT 350 hubs ➔ 1.200€
- Reserve 30 Carbon, Industry Nine 1/1 hubs ➔ €1,200
- Reserve 30 Carbon, Industry Nine Hydra hubs ➔ €1,350
How do I proceed with a return or complaint?
How do I proceed with a return or complaint?
For returns or complaints, please contact us and we will discuss the next steps. You can find more information about returns HERE .
How will my bike arrive?
How will my bike arrive?
All bikes are fully assembled by our experienced mechanics. After unpacking, you simply attach the handlebars, front wheel, and pedals using a set of Allen keys. And then you're ready to ride!
How can I pay you?
How can I pay you?
In our online shop you can pay by credit card, bank transfer, ShopPay, or upon collection in person. You can also finance your bike with us or lease it as a company bike . More information can be found HERE .
How can I lease a bike from you?
How can I lease a bike from you?
On the product page for your desired bike, you'll find the "Leasing Request" button. Click the button, fill out the form, and submit it. We'll then create an offer for you on your leasing provider's portal. You can find more detailed information HERE .
